In this case the hang of 1 process can be caused by some operations in another process. In some cases multiple processes are involved in an operation. service_process.exe hangs and a backup is stuck), but you can still browse vaults, create new plans etc.ĭefine the hanging process using Windows Task Manager. Please note that an application lockup does not necessarily mean the software is completely unresponsive. A Process Monitor Log will also be useful especially if it actually turns out to be an Infinite Loop. So in order to troubleshoot application lockups you need about 5 dumps collected one after another. The above means that usually 1 dump is not enough because if that is Infinite Loop – the developers will see that software is working and there is no problem inside. Still it is difficult to make sure if the software hangs or not.
Usually when a software hangs its process uses either 100% of CPU (especially when it is infinite loop) or does not use CPU and does not change RAM usage at all (Actual hanging).
This means that on the outside the software looks hanging but inside it is doing some actions over and over again. That means that software halts and is doing nothing inside. Product may hang under specific circumstances.
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